How to compare pricing across providers

• Focus on the outcome – Always look at the “recipient receives” amount. This is the clearest way to see what value you are getting and to compare with other providers.
• State the amount you intend to transfer – Some providers charge different fees or margins depending on the size of your transaction. Always use the actual amount you intend to send when comparing.
• Check for fees – Some providers charge fixed payment fees, while others build their costs into the exchange rate margin. Be aware that “zero fee” transactions may still include a cost in the form of a marked-up exchange rate.
• Watch for intermediary bank fees – In some cases, intermediary or receiving banks may deduct their own charges from the transfer. Where possible, check whether the provider offers an option to cover these fees up front so your recipient gets the full amount.
• Compare at the same time – Exchange rates change constantly, sometimes within minutes. To get a fair comparison, check providers’ pricing at the same time of day.
• Consider payment speed – Faster transfers may cost more, while cheaper options may take longer. Think about how quickly the recipient needs the money.

Beyond price there are some other factors to consider:

• Reliability and reputation – How long the provider has been operating and whether it is authorised and regulated in the UK.
• Security – The protections in place to safeguard your money and personal data.
• Ease of use – Whether the provider offers a simple digital journey, mobile app, or customer support in your preferred language.
• Payment and delivery options – For example, whether you can fund your transfer by card, bank transfer, or direct debit, and whether the recipient can receive funds directly into their bank account, in cash, or on a card.
• Customer service – Access to helpful and responsive support if something goes wrong.
• Transparency – How clearly the provider explains its pricing, fees, and processes.

By looking at the total amount your recipient will receive, entering the actual transfer amount you plan to send, and considering these other factors, you can choose the provider that best meets your needs.